You will receive shortly after your order a confirmation of the items you ordered. If you did not receive this confirmation, please check the spam folder in your mailbox for your order confirmation. In the event that you still cannot locate an order confirmation, please email our customer service info@thezoofamily.com

After placing an order and completing your payment, it is included directly in our system and cannot be cancelled. In some cases, there is a short period in which the order can still be put on stop. Therefore, it is important that you take contact with us at info@thezoofamily.com and do not forget to mention your order number.

The print paper refills are BPA-free, and BPS-free.
Most BPA-free thermal paper available on the market uses a similar substitute
chemical called BPS.

Short answer is YES. The resolution is not comparable to that of a mobile phone, just like a mobile phone cannot be compared to a SLR camera but we work with the latest technologies and for that reason our kids camera has minimum pixel of 12MP till 24MP what are for kids cameras very high.

Photo and video quality of The Zoofamily kids camera is at the top of the class among all kids digital cameras!

exampe photo screen

A zoom with lens is not available

Yes there is, it's integrated in the necklace so you plug it out and there is your charging cable.
You can easily plug in it a USB port.
Here an image you can see.

Absolutely not. The whole idea is to get your kids to go outside and enjoy the moments! 
On the other hand, our kids camera software contains some digital stickers so you can add lots of funny faces on your picture.

No! All our kids camera products come with a built-in lithium ion battery, charged via the USB cable included in all camera packages.

Due little dust particles the printed images can have stripes on it.
Just wipe it clean with some alcohol/water cleaner on the roll and heat strip.
See here

Under normal use, the fully charged kids camera lasts about 4 to 6 hours before needing to recharge. Charging time is around 2 hours. And it can be charged wherever you could charge your phone.  

Watch  the video here

There are 3 paper rolls included, good for 225 prints! 

Compared with conventional instant print cameras, the cost is low (€ 0.02 per print versus traditional €1 per print).

You can choose if you want to print out the photo or keept it stored on your camera. Your choice!

Oh it takes 30 seconds to install new paper roll, make sure it's installed in the correction direction.
Have a look at this video.

Have a look at a photo here how much fun it is. 

The black/white photo is 8x5 cm.

No it isn't as we use heat transfer technology - so no expensive cartridges or make a mess with ink. Unlimited fun!

No, only our printing bears. 

Oh yes, we provide cable and adapter and you connect this with your laptop. Find the Zoofamily memory card en copy paste your photos.

Yes they all are.

No they do not, only for the Zoo collection .

Please find the user manual here: https://www.thezoofamily.com/pages/user-manual

Look at our tutorial video:

Look at our tutorial video:

No you can not pay after ordering, we have different payment options as Visa, Mastercard, Ideal, Paypal, Sofort, KBC, ... 

Yes, just make the order on behalf of a company.

Yes, for secure online payment we work together with the International company Mollie.

As a market leader in online payment solutions for e-commerce Mollie guarantees you a 100 % safe handling. The transaction is made via a secure site with different firewalls between Mollie and the buyer. Neither we nor any third parties get your card number or other information to see. Mollie verifies the validity of your card, card number and access rights of your credit card and give message to us if everything is in order and the payment will be made.

So your order will be confirmed and immediately proceeded to dispatch.

No problem! Please try an alternative payment method or contact us at info@thezoofamily.com and our customer service will help you as soon as they can! 

No we do not sell gift cards but you can make an order and ship to another address.

Firstly, check if you are entering the discount code exactly as it appears (case sensitive) and check that the code is still in date and has not expired.

Secondly, check the terms and conditions of your code, if the item is in sale or in a certain category the discount may not be valid on this product.

If it’s still not working, please email us at info@thezoofamily.com and our team will be able to advise you further. 

No, you can only use one promotional discount in each individual order. 

You can receive your order at any address (home, work, etc., mailbox/PO box is not possible).

Our warehouse is based in Belgium, a central location to have fast deliveries. Based on our experience, standard shipping usually takes about 4-5 business days in Europe. We work with all major logistics companies.

We will send generally with the courier service of GLS and this only on weekdays.

We offer FREE standard shipping across Europe on all orders over 59€. 

Belgium 3,99€
Netherlands 4,99€
France 4,99€
Luxemburg 4,99€
Germany 4,99€
Spain 9,99€
Italy 9,99€
U.K 9,99€

Outside EU: we ship worldwide and shipping cost depends on weight and size, calculated in checkout. 

Once your package will be sent with GLS, you receive an email confirmation from GLS courier service with the exact delivery date.

Yes you can, once your items have left the warehouse you will receive a track & trace mail. If you did not receive the email with a track & trace code, please check your ‘spam’ or contact us by mail.

Please check your address when completing the data on the checkout page!

If you see in our confirmation email a wrong delivery address, please contact us immediately by mail: info@thezoofamily.com

Caution! Once you had already received an email with the confirmation of shipping it is too late to correct the address and we will have to wait until your order comes back. We will contact you if the package is returned to us and make a new appointment to send it again. 

As we currently ship with GLS, they state that your courier will make three attempts to deliver your parcel or alternatively may leave your parcel in a safe place that is convenient for you to collect.  

We have a 30-day guaranteed return policy for our products.

Simply send us an email at info@thezoofamily.com, we will be able to help you from there and send you our return form or download here.

Good to know; so far we have less than 1% return rate so 99% are happy customers. 

You have the right to exchange or return your purchase. This also applies for damaged articles. 

You always have this in writing within 14 days after delivery (via email - info@thezoofamily.com) to bring up to date. The item must be returned in undamaged and unused condition, along with the completed return form, to our address in the original packaging also within a period of 30 days: 
 
The Zoofamily 
Lobeliastraat 4 
8670 Koksijde 
Belgium 
info@thezoofamily.com 

Please contact us at info@thezoofamily.com with your name and order number so we can keep track of this when the product arrives back to us. 

Once the return is approved, you will receive the amount of your purchase back to your account. Make sure you mention on the return form your IBAN and BIC code of your bank account to refund.

Items that are returned under the conditions as described above, be refunded by us within 48hours.

Please contact our customer service via info@thezoofamily.com

Return (postage) costs will only be refunded if your product is delivered damaged or faulty. 

Yes of course, that's our mission! Trees are planted through Tree Nation and currently in Nicaragua, Colombia, Niger and Madagascar. 

We find it important to take care of the planet! Contribute to the growth of natural habitats in the wild and increase environmental awareness! 

As you know we plant one tree per camera sold. 

Visit the ZooFamily forest to see how many trees we have already planted:  

https://tree-nation.com/profile/the-zoofamily 

Our partner Tree Nation will send you your Tree-certificate and even ask you to give your tree a name 😉 

So you can give your tree the name of your son or daughter! How fantastic is that?! 

Trees planted through the partnership with Tree Nation are never felled and contribute to cleaner air, cleaner soil and cleaner waterways and, last but not least, also contribute to the well-being of the local population and wildlife. 

You can contact us from 9h to 17h30 by email info@thezoofamily.com