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General

Can I view the products somewhere?
The prices of the camera?
What if a product is out of stock?
Do I need to register?
From what age can the camera be used?
What is The Zoo Family’s warranty policy?
Is the product safe?
Where can I buy the printing paper?
What is standard included in packaging?

Orders

How do I know if my order was successful?
Can I cancel an order?

Technical questions

Is the photo quality good?
Any games on the camera?
Do I need to purchase a battery for the camera?
How long does the battery last before I have to recharge?
How does the printing bear works?
How do I change the printing paper rolls?
How many paper rolls are included with the 3in1-print camera?
What is the size of the printed photo of the printing bear?
Is the photo color printed of the printed bear?
Do all cameras have instant print option?
Can I transfer the photos to a laptop?
Are the camera screens in color?
Do all sleeves fit the entire collection?
Where can I find the user manual for my camera?

Payments

Can I pay later?
Can I receive an invoice on behalf of my company?
Is it safe to pay on the website of The Zoofamily?
Experiencing problems with your payment?
Do you sell gift cards?
My discount code did not work.
Can I use more than one promotional code on my order?

Shipping

Where can I receive my order?
How long does it take before I receive my order?
Possible for delivery in the weekend?
What are the shipping costs?
How do I know my order is shipped?
Can I track my shipping?
I have given the wrong address.
What happens if nobody was home during delivery?

Exchange & Return

What is The Zoo Family’s return or exchange policy?
I forgot to include my return form in my return, what can I do?
How do I get the amount of my return.
When will I receive the amount of my return?
What should I do when the returned amount is not correct?
Will my return costs (postage) be refunded?

Plant a tree

Do you really plant trees?
What happens when I buy a camera?
Are the trees growing well?

Didn’t find what you were looking for?

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